NEXT-GENERATION CX FOR SERVICE PROVIDERS
Upgrade your customers’ self-service experience with solutions that are cost-effective, flexible and easy to implement.
The UUMAX Approach: Low Cost, High Value
With UUMAX, you can easily roll out world-class Customer Experience (CX) applications for web, mobile, and voice to your residential and business customers. Its modular architecture enables flexible implementation of a suite of plug-and-play CX solutions that address the needs of today’s service providers, including
MyAccount
OTT/TV Everywhere
E-Commerce
UUMAX eliminates the problems inherent in custom-developed solutions — including high TCO, coordination of multiple vendors, backend integration challenges, customer support deficiencies, and poor access to the underlying data required for business analytics. Instead, with UUMAX you get a platform-agnostic, cloud-based solution that works out of the box to deliver immediate business value.
Key Benefits of UUMAX
Compatibility – Bridges any type or number of user-interface channels and backend systems
Comprehensive – Turn-key solutions based on 10 years’ experience in CX design
Seamless Integration – Easily extends from web, to mobile, to voice-activated platforms
Modular Architecture – Bring additional services online quickly and easily
Security -- Extensively tested to eliminate vulnerabilities
Low TCO – Far less expensive to develop and maintain than custom solutions
Business Intelligence — Provides visibility into valuable data to drive business decisions
Flexibility – Modular solutions can easily be added into your existing architecture
Future-Proof – Open-ended design allows for new technologies to come
Cloud-based Operation – Reduces IT overhead, CAPEX costs and maintenance
UUMAX Value by the Numbers
18%
cost
12
years
22%
cost of usage
The complete MyAccount solution you need, right out of the box.
It all begins here: UUMAX MyAccount is a powerful, flexible customer-service platform that lays the foundation for future growth. It provides your customers with an online experience that matches the outstanding care you provide on the phone, and then offers seamless expansion of that experience to mobile- and voice-based applications. A more effortless customer experience means reduced in-service calls and can lead to increased e-payments over time.
Additional UUMAX Modules
Expand your automated business presence even further with these modular solutions for web, mobile and voice.
Building on the MyAccount foundation, UUMAX offers a compatible, out-of-the-box solution enabling customers of TV Providers to access content from their laptops and mobile devices. Even if you already have a different vendor’s MyAccount solution in place, UUMAX OTT/TVE can work with it. It is secure, scalable and easily customizable to fit your needs.
For Telecom companies, UUMAX E-Commerce supports online purchasing and lead generation for new and existing customers. Designed from the ground up for API compatibility and easy integration with other systems, it is a turn-key solution that provides a world-class shopping cart experience that your customers expect.
Patented Integration Technology: The UUMAX Difference
The key to the flexibility of the UUMAX solution is our Transactional Application Core Component (TACC) system, which bridges any type or number of user-interface channels and any type or number of backend systems. It achieves our ultimate goal of making all user interactions as efficient and seamless as possible, resulting in a customer experience that’s fast, familiar, and less frustrating.
Transactional Application Core Component (TACC)
Speed — Smoother, more natural customer experience
Efficiency — Fast time-to-market, easy operation
Flexibility — Any backend system, any channel
“We are Delighted”
– Greg Beals, Senior Manager, Web & Video Asset Development
INTERESTED IN LEARNING MORE?
Whether or not you’ve already got other CX solutions in place, UUMAX can help you streamline and improve your customer interactions. Fill out the form below and we’ll show you how.